This privacy policy describes how we gather and use any personal information we collect about you when you use or visit our website on any device; www.glancyfawcett.com. This policy is intended to inform you why we collect this information, how we use and safeguard it, and the choices you can make about the way such information is used and obtained.
We would like to make this information as clear and easy to understand for our customers as possible. At Glancy Fawcett, due to the nature of our work, safeguarding our customers' data is of the highest priority and we take confidentiality and security very seriously.
To contact us for any further clarification of any of the information below, our UK Head Office is based at: The Old Engine Works, 2 Lund Street, Old Trafford, Manchester, M16 9NN. You can also contact us via marketing@glancyfawcett.com, or via telephone at +44(0) 161 876 5356.
What information do we collect about you?
We collect information about you when you visit our website, register interest with us, subscribe to our newsletter, negotiate a sale with us, or place an order for products or services. We also collect information when you voluntarily complete enquiry forms, in person or on our website, or when you offer your contact details at trade shows. The typical personal information we collect in these cases is; your name, email address, address, telephone number and any relevant project details. If you use the online enquiry form, you'll be asked for a response to 'reCAPTCHA' to ensure you are a human and not spam. This is run and stored by Google, not by Glancy Fawcett.
When you visit our website, you usually can visit without providing any personal information. However, when you do visit our website, our website automatically gathers specific information, such as your IP (Internet Protocol) address, ISP (Internet service provider), your browser type, operating system, language, your demographics, the website from which you visit us, and any browser add-on technologies that are available for content delivery, the pages on our Sites you visit and in what sequence, and the date and length of your visit. We collect this using Google's analytics and apps.
Website usage information is collected using cookies. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a site. Cookies are then sent back to the originating website on each subsequent visit, or to another site that recognises that cookie.
For on-site security and crime prevention, we use a 3rd party to monitor our building in Manchester. We have CCTV installed 24/7 which is only referred back to if needed for the above reasons. Our provider's privacy policy is available if needed.
How will we use and retain the information about you?
Glancy Fawcett collects and processes personal data to deliver our services, manage client relationships, and support ongoing and future projects.
As part of our commitment to providing a high level of service, we may retain: customer contact details, order history, product specifications, bespoke requirements, project-related records, communications, and related documentation for the duration of our business relationship and for a reasonable period thereafter. This enables us to assist with repeat orders, replacements, product matching, client support, and long-term project continuity. This includes retaining client purchase and project history to improve future service and facilitate reordering. We retain personal data for the duration of our relationship and for a reasonable period thereafter, in line with our legitimate business interests, as well as our legal, accounting, regulatory , and operational requirements.
Where required, we may share relevant information with trusted suppliers, logistics providers, or business partners strictly for the purpose of delivering our products and services. In all cases, we limit the information shared to the minimum necessary and ensure appropriate safeguards are in place.
We operate internationally and take appropriate measures to ensure that any transfer of personal data complies with applicable data protection legislation. Under applicable data protection laws, individuals have the right to: • Request access to their personal data • Request correction of inaccurate or incomplete personal data • Request deletion of personal data where applicable • Object to or restrict certain processing activities • Withdraw consent for marketing communications at any time
If you would like us to remove your personal information from our systems, please contact us at contact@glancyfawcett.com.
Marketing
We would like to send you information about products and services of Glancy Fawcett. We do not share your data with any other companies for them to market to you. If you have consented to receive our marketing, you may want to opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email marketing@glancyfawcett.com. Alternatively, there will always be an unsubscribe link in our marketing emails.
In order to provide some of our services to you we use the following controlled affiliates:
- Campaign Monitor: Allows us to build aesthetic emails. We use Campaign Monitor to manage email subscriber information and serve requested email communications to subscribers.
- Google: We use Google Analytics to measure website visit volumes and behaviours.
- Google AdWords: From time to time, we advertise our services through Google AdWords to ensure we deliver more relevant advertising based on keywords that our users are searching for.
- Facebook: On occasion, we use Facebook (through Instagram) advertising services to promote our products to our website and Instagram visitors.
- Pinterest: We use Pinterest to share content with our audience on social media.
- LinkedIn: We use LinkedIn to share content with our audience on social media.
Security
Although absolute security cannot be guaranteed on the Internet, please be assured that we have in place appropriate technical and organisational security measures to protect your personal information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we collect online.
Our Commitment to Children's Privacy
Protecting the privacy of children is very important to us. Our products are never sold, or marketed, directly to children due to the nature of the products, and therefore our website is not designed or structured to attract anyone below the recommended age of 13.