FAQs

About Glancy Fawcett and Our Projects

We are project-based and work globally as an outfitter supplying luxury lifestyle pieces, homeware, designer brands and architectural products to the world's superyachts, residences and private aircraft. 

Our personable team are entirely service lead from the start to the end of a project, and beyond. Our team of product experts are well versed in the outfitting process and have combined product knowledge and experience of more than thirty years, ensuring you receive the highest service levels.

We design, source and supply an extensive range of exquisite porcelain, crystal & silver, the finest linens, towels & accessories, and a unique range of stunning glass panelling and lighting

We can work with a project's owner, an interior designer, architect or with a project's dedicated representative. We are well versed in the outfitting process and are entirely flexible to your needs and style of working.

To take your requirements and develop your brief, we can do this in the following ways:

  • At our UK Showroom, or one of our global touch-points
  • Remotely: Wherever you are in the world; we'll work over the telephone, via email or by video conferencing
  • In-person: At a location, convenient to you

Having listened carefully to your brief, your Project Manager will create a personalised presentation of luxury products, specific to you. At this stage, you may be looking simply for inspiration, so a general presentation by product type may be most appropriate. Alternatively, we can tailor it precisely to your needs.

We'll create an arrangement that is admired and unique - you can also utilise our in-house Product Design Team to create something truly personal. Depending on your location and what is convenient, we will either send these to you via email or beautifully bound as a high-quality printed version.

We can do, this would depend on the detail of your project. Depending on what you are looking for, some of our suppliers hold stock of individual products. The best thing to do is to make contact with us and let us know your ideal delivery dates. We'll always do our best to meet your requirements.

Our UK Headquarters, premier Showroom and Logistics Centre are in Manchester, England, located a mere 2 hours from London. We are very easily accessible via plane, car and train. We also have a Logistics Centre in Ireland. As a global company, we also have a touch-point in Albany, The Bahamas. 

When you decide to embark on a project with us, you are assigned a personal project manager who is an expert in their field. This will be your point of contact for the entire project, meaning you only have to communicate with one company rather than a number of suppliers.

We'll ascertain your design tastes and interior preferences, and take more details about the project in mind, ready to begin the project process

During your project, we would be delighted to travel to attend meetings of any kind. Full details of this can be found in our Service Level Agreements, available at request.

This is a hard question to answer, as each project is so varied. Some projects can be delivered in as little as eight weeks; some take years. It all depends on the size, the number of rooms, whether the products are custom, or branded, and at what point we've been introduced to the project. We're more than happy to talk this through with you if you'd like to gain a time estimate for your project, whether that's a yacht, plane or home.

We have absolutely no problem signing NDAs from our clients' and ask that our suppliers do the same to ensure that any information you give us, remains secure and confidential.

We ask visitors to our Showroom to please visit by appointment only. Please call +44(0)161 876 5356 to arrange your appointment between Monday-Friday, from 9am-5.30pm.

Our team delivers unparalleled care and attention, exceptional knowledge and a genuine passion for our craft. The service we provide makes the Glancy Fawcett experience unique. These FAQs should hopefully give you a deeper understanding of what we do, and how we do it.

We are a one-stop-shop. We offer incredibly competitive commercial rates and handle every element of your project from curating the products you'd like, to quality checking them and delivering them directly to you.

In-House Product Design: Designed by GF

In addition to offering products from all of the world's leading brands, we have an in-house Product Design Team who can design and create products uniquely for you. You are a real part of this process, alongside our team of designers who are incredibly experienced, creatively talented and well versed in the process of bringing your ideas to life on the page.

We can alter the majority of products to your tastes or create a new product especially for you.

Using multiple artistic techniques, our team will listen to your style preferences and ideas and begin the design journey with you. Initially, we will research your thoughts and begin to transform them into hand-sketches, pattern ideas or motifs. We'll then take your feedback to create 2D artwork, final renders or design concepts. The design process is entirely personal to you; you can guide us on your preferred presentation method.

Designed by GF is our personal service where we design and create products specifically for your tastes. From the knowledge and experience of our in-house Product Design team, we work with your design tastes, concepts and interior style renders to help make their vision a reality. This exclusive service leads to the creation of truly unique designs, tailored to precisely match your requirements.

Using multiple artistic techniques, our team will listen to your style preferences and ideas and begin the design journey with you. Initially, we will research your thoughts and begin to transform them into hand-sketches, pattern ideas or motifs. We'll then take your feedback to create 2D artwork, final renders or design concepts. The design process is entirely personal to you; you can guide us on your preferred presentation method.

We always recommend our clients visit us in person as there is no experience quite like seeing and feeling the products you wish to purchase, all in one place in complete privacy. We can also, however, work with you at a convenient location, or remotely if needed - whatever suits you best.

Quality Control, Logistics, Delivery & Returns

Our experienced Logistics team, work to the highest standards of quality control. Every product that arrives at our warehouse will go through an extensive quality control checking process. Each item is unpacked, inspected, measured and then repacked. Any product that doesn't meet the necessary standards is flagged to the manufacturer for discussion and replaced if necessary. We aim to ensure that all products meet our high standards and the manufacturer's standards, making sure that they arrive at their destination with the quality you would expect. For full details on our process, please request our Service Level Agreements document.

Once all of the items have been through our quality control process, we will pack everything for delivery, as per your requirements. We want to make sure your receiving of the goods is as efficient as possible. We have established the best way to pack our boxes is according to the area, cabin or room that the products inside are intended for, allowing precise and easy unpacking. Boxes will be labelled to identify their contents and their intended location.

We deliver worldwide. We have great communicative relationships with our suppliers, and logistics contractors established over many years to ensure the safe and timely delivery of all goods. We use our own contracted delivery vehicles for consignments within Europe to achieve this goal. For deliveries outside Europe, and for smaller shipments, we use either UPS or a dedicated international shipping company who will carry out door-to-door deliveries anywhere in the world.

Commercial Rates & Payment Terms 

Depending on your selected products, and the size of your project, we offer a tailored discount structure to ensure you are getting the most from our partnership.

Our normal payment terms are 50% on invoice and the remainder on delivery. We usually receive payment via bank transfer, but we can accept credit card payments or cheques up to £5,000. On large financial payments, we use a tailored payment method to ensure a smooth and secure transfer of funds.

Our globally negotiated, unique brand partnerships mean we can offer the best pricing on our branded and unique custom products.